TERMS & CONDITIONS for renting with Baby Golightly
By renting equipment from Baby Golightly IVS, the client agrees to the following terms and conditions.
We recommend that before completing your booking and payment you read the terms carefully. Baby Golightly IVS is owned and operated by Baby Golightly IVS, CVR no: 36713631, Address: Terminal 2 in Copenhagen Airport - Tel. +45 30 28 08 70 - firstname.lastname@example.org
Booking and payment
Baby Golightly IVS is a digital company, and so all booking and payment takes place via our website, baby-golightly.com. You can either book from home or come by the store to book with us. Our website is open 24 hours, and can therefore be used to rent equipment at any time.
The prices shown beneath each product include Danish VAT. When a product is added to the cart, an additional €5 cleaning fee per product will automatically be added to the cart.
Baby Golightly IVS strives to make the process of renting equipment as easy as possible for our customers. Therefore, we offer customers the choice to either pick up their order at the Baby Golightly IVS store in Copenhagen Airport within opening hours (as shown on baby-golightly.com), or to have it delivered to a specific address (e.g. an Airbnb or hotel). It is mandatory for the customer to choose between these two options in order to complete their booking. There is no extra cost to the customer if the “pick-up at store” option is selected.
The “delivery” option activates an extra fee that will automatically be added to the cart. The up-to-date delivery fee will always appear on baby-golightly.com. It is the customer’s responsibility to enter the correct address and specific time they wish for their order to be delivered, and to be present at the specified time. If the customer is not present, all extra expenses (e.g. waiting fees incurred by the courier service, etc.) will be borne by the customer, for which they will be billed separately. Items delivered to hotels can be retrieved from the hotel’s reception. Baby Golightly IVS only delivers within the greater Copenhagen area.
Cancellations and refunds
It is possible to cancel an order at any time. Cancellations on orders made up to 48 hours before the date of delivery or pick up will be fully refunded to the card used for payment. If an order is cancelled without giving at least 48 hours notice, 50% of the total cost will be refunded to the customer.
To cancel a booking the costumer needs to either write an email to email@example.com or call +45 30 28 08 70 or log in to their account XXXXX with XXXX and XXXX. A successful cancellation of the order will instantly generate an email confirming the cancellation and an overview of the refunded amount. The refund will be visible at the customer's bank account within 9 business days after the cancellation has been made. If a customer returns a product before the ordered end date, the excess days will not be refunded.
It is possible to make other changes in an order up to 48 hours before the rental period enters into force. When there is 48 hours until the rental period begins, it will no longer be possible to make further changes to the booking. It will only be possible to cancel the order (as described under Cancellations and refunds above). If the customer wished to make changes to the order within 48 hours of the beginning of the rental period, the customer must contact Baby Golightly IVS via email at firstname.lastname@example.org or by phone +45 30 28 08 70, where Baby Golightly will assess whether It is possible to make the changes.
Baby Golightly IVS communicates via email to confirm bookings and via email, phone or text messages for questions relating to the rental (e.g. regarding product information or delivery). At Baby Golightly IVS we respect and protect your personal information. Information collected by Baby Golightly IVS is kept highly confidential and will not be sold, leased, lent or otherwise disclosed to third parties.
Baby Golightly IVS is reachable by phone and email within our opening hours.
It is the customer's responsibility to ensure that they provide their correct email address and phone number when they book at baby-golightly.com, so that Baby Golightly IVS can contact the costumer in regards to their order.
If the customer signs up for Baby Golighty’s newsletter they will receive news, campaigns and other information via email. The customer can unsubscribe to the newsletter at anytime.
Bringing rented equipment on different means of transport
It is allowed to bring all of our products on flights, trains, metros, busses, and cars, including taxis and ferryboats. However it is the sole responsibility of the customer to return the equipment in the same condition as it was received. Therefore if the customer brings our equipment on a flight, we recommend that they rent an Airshell (available at the airport) or rent stroller-specific travel bags, which are available for rent on baby-golightly.com. If the rented equipment is damaged or lost in the rental period the Responsibility, insurance and liability as written below applies.
Responsibility, insurance and liability
a. Responsibility for the condition of rented products
There are three ways in which the customer can receive and order from Baby Golighty:
They can come by the office of Baby Golighty at the Copenhagen Airport where they can book, pay and take the order with them right after
They can order and pay online in advance and book a personal meet and greet at Copenhagen Airport
They can order and pay online in advance and choose to have the order delivered to a specific address (private, Airbnb or Hotel) in The Greater Copenhagen Area
When the rental period begins and the customer is handed over the order, it is the customer's responsibility to ensure that the equipment is in good condition before leaving Baby Golightly’s office or employee at Copenhagen Airport, and in cases of delivery: before sending the driver away and keeping the delivered equipment. When the customer leaves Baby Golightly’s office or employee at Copenhagen Airport, and in cases of delivery: sends the driver away and keeps the delivered equipment, the rental period is commenced, the product’s condition has been accepted and the product's condition is the responsibility of the customer throughout the remainder of the rental period.
If there are any concerns or complaints regarding the product, they must be notified to the Baby Golightly employee before the customer leaves Baby Golightly’s office or the Baby Golightly employee at Copenhagen Airport.
In cases where the customer receives his order via driver, any concerns or complaints regarding the product must be communicated to an employee at Baby Golightly immediately after receiving the order delivery within. Within openings hours this must be done on phone +4530280870, and outside of opening hours it must be written in an email to email@example.com.
After receiving the complaint, it is for Baby-Golightly's employees to assess the validity of the customer's requirements and to decide whether to offer an alternative product or refund. The customer is entitled to reimbursement at any time under the terms of cancellation and refund as described in the section above. If the customer disagrees with the decision made by Baby Golightly IVS, they can file a written complaint to firstname.lastname@example.org. Baby Golightly will deal with the case and respond to the customer's request within 14 days after the complaint has been submitted.
The customer must return the leased products to Baby Golightly IVS in the same general condition as they were received. For each rented item, the customer pays a cleaning fee that ensures that the equipment is clean and ready for use at the start of each rental period. Thus, the customer is not expected to account for the superficial purity of the product (ie mud, crumbs and other superficial spots) upon return. However, if their rented products are returned in such a condition that they require a cleaning service, Baby Golightly IVS will invoice this additional cost to the customer separately. In such cases, Baby Golightly IVS will send the customer an e-mail describing the problems with the condition of the product concerned, including a picture of damage or dirt and an invoice of the associated costs. It is solely for Baby Golightly IVS and their employees to evaluate the condition of the product at the end of the rental period. If the employee who receives the order at the end of the rental period assesses that there are damage to the returned products or that they require extensive cleaning, the employee must inform the customer about this before they leave the store. If the order is returned via a driver, a Baby Golightly IVS employee must contact the customer by e-mail within 24 hours after the end of the rental period to make a claim to the customer regarding the product's condition.
b. Theft or significant damage to the rented products
The customer’s insurance must cover any damages or theft of the rented product for the entire rental period. In the event of theft or significant damages to the product or its functionality, the customer must provide Baby Golightly IVS with their insurance information at the latest by the end of the rental period, after which Baby Golightly IVS will contact their insurance company to sort out compensation. If the customer’s insurance does not cover the compensation, the customer must pay it directly to Baby Golightly IVS, which will determine the appropriate compensation. The customer or the customer’s insurance company can be charged up to the full price of the product in the event of damaged or lost products.
c. Liabilities for the rented products
Baby Golightly IVS has no product liability in the case of manufacturing defects, design defects or failure of the product to provide proper warning labels. It is the customer’s responsibility to acquire sufficient information regarding the product before using it.
The user guide concerning each product can be downloaded from baby-golightly.com and can serve as a guide for using the products.
However, in the rare case of damage or injury occurring when a product is used correctly and in accordance with the manufacturer’s intent, Baby Golightly IVS cannot be held responsible. In this event, the customer will be referred to the manufacturer of the product.